Customer Service

Shipping & Delivery
Our shipping rates are very reasonable. Orders placed by 12:00pm PST are shipped within two days ensuring a prompt and timely delivery of all your packages. We ship with UPS and Fedex, however with smaller orders (under 32 ounces) are routed through USPS. In all case, however, we offer a tracking number to gauge progress.
Privacy & Security
Shopping with Gold Leaf Spice & Teas is safe. You never have to worry about credit card safety when you are shopping at our site. We guarantee that each purchase you make is protected and safe. How We Make Shopping Safe: By using the latest encryption technology - secure server software (SSL) - we can insure that your personal information is safe. All your ordering information -- including your name, address, and credit card number -- is encrypted so that it cannot be read as it travels over the Internet.
Returns & Replacements
Please report all shortages/errors within 3 days of receipt. Opened tea, spice and oils can not be returned as they are food items.
Ordering
To place an order, simply add all desired items to your shopping cart by clicking on its desired amount. To change quantities, please enter a desired number and hit the 'recalculate' button. To remove an item, simply set its quantity to zero. Once complete, hit the 'checkout' button to enter in your billing and shipping info and complete the order. Our 'quick checkout' makes this process even simpler. If you're located in the United States, please look for this option after completing your first order. Click, review, check out. So simple! .
Payment, Pricing & Promotions
We happily accept all major credit and debit cards, as long as they have a Visa, Mastercard, or Discover symbol on it. We do not accept payments via check or money order.
Viewing Orders
You may view your current order located in "My Cart".
Updating Account Information
We make it easy to update your account information by signing into your account and changing the information..